“James has continued to show his willingness to go above and beyond even following untraditional paths to get the job done. He shows daily that he is committed to ensuring that VA Employees, Contractors and ultimately Veterans have all they need to succeed.”

“Israel went above and beyond to help us today get a new employee setup with an email address. He essentially has fulfilled our VA mission ‘To care for him who shall have borne the battle, and for his widow, and his orphan’ by serving and honoring the men and women who are America’s Veterans. Thank you very much Israel for the excellent customer service!”

“Thank you Tim for aiding me to regaining Cisco AnyConnect – VPN access. I attempted several times to resolve the issue to no avail. After 1 hour 15 min of continuous triage, you were able to resolve the issue experienced and restored me to full operation. Thanks for identifying the problem and not quitting until the issue was resolved.”

“I am sending a note of my appreciation specifically expressing my personal thanks for the excellent IT support that Michelle provided over the past two days with a laptop, likewise – as she has done over the past few years. She is an exceptional, bright, self-started with vast IT experience and holds excellent demonstrated IT skills. Michelle was diligent and perseverant over two days, working through many issues. She applied a different approach, until successful in resolving problems and overcoming causes of remote connect failure. She completely resolved all that needed attention in a superb manner.”

“Raul has done a stellar job on the assessment and helping us prepare for next steps.  He has been professional, forthright and has done a terrific job of digging in and helping us to overcome multiple technical challenges and logistical hiccups with the discovery piece.”

“Andy provided thoughtful input and technical knowledge to support the issue at hand, and gave our team a high level of priority without (or at least well before) any official was direction was given to him to do so. Andy’s knowledge of the system and commitment to helping other contractors was vital in solving this issue, and he played the primary role in scripting a fix saving a significant amount of time and manual process.”